1. Who we are
Zentrow CRM is a Meta Lead Management CRM available at crm.zentrow.app and operated by Pandssa Web Media. For privacy questions or requests, email website.pandssa@gmail.com.
2. Information we collect
Depending on how the service is configured and used, we may collect and process:
- Identity and contact data: name, email address, and phone number.
- Organization and account data: organization or company name, account role, user assignments, account settings, and related workspace information.
- Authentication and session data: login and authentication records, session information, and security-related activity needed to operate and protect accounts.
- Meta/Facebook lead data: information submitted through connected Facebook or Instagram Lead Ads forms, which may include a lead's name, email, phone number, and form responses.
- Customer and lead contact data: contact details, lead status, assignments, call and call-result records, follow-ups, notes, and activity history entered or generated through authorized use of the CRM.
- Meta source identifiers: connected Facebook Page, Form, Campaign, and lead identifiers used to identify and synchronize lead sources.
- App and device data: app or device identifiers and notification subscription identifiers used to deliver push notifications.
3. Meta APIs and connected lead sources
When an authorized user connects Meta assets, Zentrow CRM uses Meta APIs to access the selected Facebook Page, Form, Campaign, and Lead Ads data needed to capture and manage leads. Leads may arrive automatically through webhooks or be retrieved through a manual sync. We use Meta data to provide the requested CRM functions and do not sell it or use it for unrelated advertising.
4. Push notifications and OneSignal
Zentrow CRM uses OneSignal to support push notifications. OneSignal may process app or device identifiers, notification subscription identifiers, delivery information, and limited technical data needed to send and measure delivery of notifications. OneSignal processes this information as a service provider under its own privacy terms.
5. How we use information
- To create, authenticate, secure, and manage user and organization accounts.
- To connect selected Meta Pages and Forms and capture or synchronize Lead Ads data.
- To display, search, filter, assign, and manage leads.
- To support Round Robin assignment, telecaller workflows, lead statuses, calls, follow-ups, notes, and activity timelines.
- To deliver account- and lead-related push notifications.
- To provide support, prevent misuse, troubleshoot problems, and maintain service reliability.
- To meet applicable legal and security obligations.
6. How information is shared
We do not sell personal data or lead data. Information may be shared with authorized users in the same organization account; with service providers needed to operate the CRM, including Meta APIs and OneSignal; when directed by an authorized account user; or when required by law, legal process, or protection of rights and security. Access inside an organization may depend on assigned roles and permissions.
7. Data retention
We retain account, organization, lead, activity, and connection data while it is needed to provide the service and for legitimate support, security, backup, dispute-resolution, and legal purposes. Retention may vary by data type and account status. When data is no longer needed, it is deleted or anonymized in accordance with applicable requirements.
8. Security
We use reasonable technical and organizational safeguards designed to protect information from unauthorized access, loss, misuse, alteration, or disclosure. Users are responsible for protecting their login credentials and ensuring that only authorized people can access their organization account. No online service can guarantee absolute security.
9. Your rights and choices
Subject to applicable law and verification of your request, you may ask to access, correct, or delete personal data associated with your account. You may also disconnect Meta assets through Meta settings and control push-notification permission through your device settings. Organization administrators may manage certain user and lead information within the CRM.
10. Account and data deletion
You may request deletion from the app through its support contact option, where available, or by following the web and email instructions on our Data Deletion page. Account deletion removes the associated account data, including related CRM data under our control, subject to legal, security, fraud-prevention, dispute-resolution, and backup retention requirements. Some information may remain temporarily in restricted backups or records that must be retained, and it will not be used for ordinary CRM operations.
11. Children's privacy
Zentrow CRM is intended for business users and is not directed to children. We do not knowingly collect children's personal information through the service.
12. Changes to this policy
We may update this Privacy Policy to reflect changes to the service or applicable requirements. The revised policy will be posted on this page with an updated date.
13. Contact
Pandssa Web Media
Email: website.pandssa@gmail.com
Website: crm.zentrow.app